Why am I being asked for a code to log in to my account?

To prevent unauthorized access to your account, a verification code will be sent to the email address associated with your user if the following are true:

• You haven’t logged in to your account in 90 days
• You don’t have two-factor authentication (2FA) turned on 

You will need to enter the code within an hour of receiving it to login to your account or you’ll need to request a new code.

To avoid the need to go through this process in the future turn on two-factor authentication (2FA) in your profile settings.

What if I received an email with a verification code, but I didn’t log in?

If you received an email with a verification code but you did not attempt to log in, your credentials may be compromised and we strongly suggest that you reset your password.

What if I logged in and was asked to enter a code but I never received the verification email?

First, check your spam folder to make sure emails from us are not going directly there. If your search comes up empty, please reach out to our Support team so they can help restore your access. Be prepared to answer questions that will help us verify your identity such as information about the contents of your account, the billing of your account, or other users on your account.