We provide support during your subscription term (“Term”) as outlined in the Software Services Agreement. All support requests are managed in English and assigned a unique ticket number for tracking and reference.
This guide outlines the various ways to contact our support team, report bugs, and schedule support calls.
Submit a Support Ticket
You can submit a ticket directly from your Streamline account:
Navigate to the home page and select “Support Ticket” under the Resources section. Alternatively, you can fill out this form and select Streamline from the product options.
What to Include in Your Ticket
To help our support team assist you efficiently, please include the following:
- The email address associated with your account.
- A brief subject line summarizing the issue or request.
- Select the appropriate product from the dropdown.
A detailed description of:
- What you’re trying to accomplish
- The issue you’re encountering
- Any troubleshooting steps you've already tried
- If applicable, toggle on temporary access in your Admin Panel. Learn more.
Alternatively, you can submit a request via the Support site by clicking “Contact Support”.
Reporting Bugs or Security Issues
If you believe you've encountered a bug or security issue, please include the following in your support ticket:
- A clear description of the issue and steps to reproduce it
- System details (Operating System and Browser, including versions)
- A link to the form/workflow involved and, if relevant, a link to the webpage where it's embedded
- Toggle on temporary access in your Admin Panel. View more information
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