Unable to Login

There are two common issues that can arise when logging into an account that can prevent you from doing so successfully. First, make sure you're doing the below two things when logging in:

• Make sure you're logging in via the following link: https://admin.formstack.com/login 
• Ensure you're typing in your email address in all lower-case letters when logging in.

If you're experiencing login issues with Formstack and suspect it might be related to admin app access, this guide will help you resolve the issue by ensuring that the necessary app permissions are correctly assigned.

App Access

Login errors can occur if the admin of your Formstack account has not assigned the necessary app access to users. This can prevent users from logging in successfully.

Steps to Resolve Login Issues:

Step 1: Verify Admin Permissions

Contact Your Admin: Reach out to the admin of your Formstack account. They are responsible for managing app access permissions.

Request App Access: Ask the admin to verify that you have been granted access to the necessary apps within Formstack. This is crucial for resolving login issues.

Step 2: Admin Actions

If you are the admin, follow these steps to assign app access:

• Log into the Admin Panel: Access your Formstack account and navigate to the Admin Panel.
• Manage User Permissions: Go to the "Users" section and locate the user experiencing login issues.
• Assign App Access: Ensure that the user has the necessary permissions for the apps they need to access. This can typically be done by selecting the appropriate checkboxes or toggles next to the app names.

Step 3: Confirm Resolution

• Test Login: After the admin has assigned the necessary app access, attempt to log in again.
• Verify Access: Ensure that you can access the required apps without encountering any error messages.

Additional Tips:

• Clear Browser Cache: If login issues persist, try clearing your browser cache and cookies, then attempt to log in again.
• Use Incognito Mode: Sometimes, browser extensions can interfere with login processes. Try logging in using your browser's incognito or private mode to rule out extension-related issues.

Trial Accounts

If you were recently on a trial account and you find yourself unable to log in successfully using the above steps, it's very likely that your trial has ended, which also resulted in the deactivation of your access.

To reinstate your account, please contact our Support Team. They will be able to assist you by re-enabling your trial, so you may add your credit card, convert to a paid account, and reactivate your account permanently.