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Ryan J.
Updated

Troubleshooting Login Issues in Intellistack Streamline

This guide helps Streamline users resolve common login and authentication problems. If you're having trouble accessing your account, follow the steps below that match your situation.

Quick Navigation

  • I can't log in with my password
  • I'm not receiving my MFA verification code
  • My MFA code isn't working
  • I see my old login page instead of the new one
  • I can log in but don't see my projects
  • My SSO login isn't working
  • I'm getting locked out repeatedly

 

I can't log in with my password

Symptoms

  • You enter your email and password but can't access Streamline
  • You receive an error message saying your credentials are incorrect
  • The login button doesn't respond

Solutions

1. Reset your password

If you can't remember your password or think it may be incorrect:

  1. Go to the Streamline login page: https://us.streamline.intellistack.ai/login
  2. Enter your email address and click "Sign in"
  3. On the password screen, click "Forgot your password?"
  4. Confirm your email address and click "Reset password"
  5. Check your email for a verification code (it expires in 15 minutes)
  6. Enter the code in Streamline
  7. Create a new password and confirm it
  8. You'll be automatically logged in after successfully resetting your password

If you don't receive the verification code email within a few minutes, check your spam folder. You can also click "Send again" to request a new code.

2. Clear your browser cache and cookies

Sometimes cached login information causes issues:

  1. Clear your browser's cache and cookies
  2. Close all browser tabs
  3. Open a new browser window
  4. Try logging in again

Browser-specific instructions:

  • Chrome: Settings > Privacy and security > Clear browsing data
  • Firefox: Settings > Privacy & Security > Clear Data
  • Safari: Safari menu > Clear History
  • Edge: Settings > Privacy, search, and services > Clear browsing data

3. Check if SSO is required

If your organization uses Single Sign-On (SSO), you may need to log in through your identity provider instead of using a password:

  1. Contact your organization's admin to confirm if SSO is enabled
  2. If SSO is active, use the SSO login option on the login page
  3. You'll be redirected to your organization's identity provider

4. Verify your email address

Make sure you're using the correct email address associated with your Streamline account. If you have multiple email addresses, try each one you might have used to create your account.

 

I'm not receiving my MFA verification code 

Symptoms

  • You successfully entered your password
  • The system asks for a verification code
  • No email arrives with the code

Solutions

1. Check your email carefully

  • Look in your inbox for an email from Intellistack Streamline
  • Check your spam, junk, or promotions folders
  • The email subject line will reference email verification
  • The code expires in 15 minutes, so check for recent emails

2. Request a new code

If the email hasn't arrived or the code has expired:

  1. Click "Send again" on the verification screen
  2. Wait a minute for the new email to arrive
  3. Check all email folders again

3. Verify your email address

Make sure the email address shown on the verification screen is correct. If it's wrong, you may need to contact support to update your account email address.

4. Check email filtering rules

  • Review any email filters or rules that might be blocking Intellistack emails
  • Add noreply@intellistack.com (or similar Intellistack-related addresses) to your safe sender list
  • Contact your IT department if you have organizational email restrictions

5. Try a different browser or device

Sometimes browser extensions or security software blocks emails from triggering. Try:

  • Using an incognito/private browsing window
  • Switching to a different web browser
  • Using a different device (mobile phone, tablet)

 

My MFA code isn't working 

Symptoms

  • You received the verification code
  • The system says the code is invalid or expired
  • You're stuck on the verification screen

Solutions

For Email-Based MFA

1. Check code expiration

Email verification codes expire in 15 minutes. If you see "Failed to verify email code":

  1. Click "Send again" to request a fresh code
  2. Enter the new code immediately after receiving it
  3. Copy and paste the code to avoid typos

2. Enter the code correctly

  • Type the code exactly as it appears in the email
  • Don't include any spaces before or after the code
  • Make sure you're using the most recent code if you requested multiple
  • Copy and paste directly from the email to avoid transcription errors

3. Request a new code

If you've tried entering the code multiple times without success:

  1. Click "Send again"
  2. Wait for the new email
  3. Try the new code
  4. If this fails repeatedly, clear your browser cache and try again

 

For Authenticator App (TOTP) MFA

1. Check device time synchronization

TOTP codes are time-sensitive and require accurate device time:

  1. Verify your device's clock is set to automatic time
  2. On mobile: Settings > Date & Time > Set Automatically
  3. Ensure your timezone is correct
  4. Try generating a new code after fixing the time

2. Generate a fresh code

  • Wait for your authenticator app to generate a new code
  • TOTP codes refresh every 30 seconds
  • Use the code immediately after it's generated
  • Don't reuse old codes

3. Verify correct account

Make sure you're using the code from the correct account in your authenticator app if you have multiple accounts configured.

 

I see my old login page instead of the new one

Symptoms

  • You're seeing an outdated login interface
  • The URL doesn't match the new login page

Solutions

1. Use the correct login URL

Make sure you're navigating to the correct login page:

2. Clear browser cache

Old pages may be cached in your browser:

  1. Clear your browser cache and cookies completely
  2. Close all browser windows
  3. Reopen your browser and navigate to the new login URL
  4. The new login interface should now appear

3. Hard refresh the page

Force your browser to reload the page from the server:

  • Windows: Ctrl + F5 or Ctrl + Shift + R
  • Mac: Command + Shift + R
  • This bypasses the cache for a fresh load

 

I can log in but don't see my projects

Symptoms

  • You successfully log in
  • Your projects, workflows, or data appear to be missing
  • The interface looks incomplete or incorrect

Solutions

1. Clear browser cache and cookies (Critical)

This is the most common fix for this issue:

  1. Log out of Streamline completely
  2. Clear your browser's cache and cookies
  3. Close all browser windows
  4. Reopen your browser
  5. Log in to Streamline again

This should resolve the issue in most cases.

2. Check organization/account selection

If you have access to multiple organizations:

  1. Verify you're logged into the correct organization
  2. Look for an organization switcher in your interface
  3. Switch to the organization where your projects are located

3. Verify user permissions

Contact your account admin to confirm:

  • Your user account is active
  • You have the appropriate permissions
  • You're assigned to the correct projects

4. Try a different browser

If clearing cache doesn't help:

  1. Use a different web browser entirely
  2. Try an incognito/private browsing window
  3. Test on a different device if possible

5. Contact Support

If your projects are still missing after trying these steps, contact Intellistack Support immediately:

 

My SSO login isn't working 

Symptoms

  • Your organization uses Single Sign-On
  • The SSO authentication fails
  • You're redirected back to the login page

Solutions

1. Confirm SSO is configured

After the November 25, 2025 migration, SSO configurations needed to be updated:

  1. Contact your organization's admin
  2. Verify SSO has been reconfigured for the new authentication system
  3. Ask if there were any errors during the SSO setup process

2. Use password login temporarily

While SSO is being reconfigured:

  1. Use your email and password to log in instead
  2. You can continue working while your admin sets up SSO
  3. Switch back to SSO once your admin confirms it's ready

3. Check with your identity provider

SSO issues may originate from your identity provider:

  1. Try logging into other applications that use the same SSO provider
  2. Verify your account is active with your identity provider
  3. Contact your IT department if other SSO applications also fail

4. Review error messages

The new SSO setup includes detailed error messages:

  1. Take note of any error messages you receive
  2. Share these with your admin or support team
  3. The errors often indicate specific configuration issues

5. Admin: Test the SSO configuration

If you're an admin troubleshooting SSO:

  1. Use the built-in test function in SSO configuration settings
  2. Review the test results for specific errors
  3. Verify user attribute mappings are correct
  4. Check that your identity provider configuration matches Streamline's requirements
  5. Consult the provider-specific setup guide

Supported SSO providers include: Google Workspace, Okta, Azure Entra ID, Microsoft AD FS, PingFederate, PingOne, OneLogin, Keycloak, JumpCloud, Auth0, ClassLink, CyberArk, Duo, LastPass, miniOrange, and Salesforce. Custom SAML 2.0 or OIDC configurations are also supported.

 

I'm getting locked out repeatedly

Symptoms

  • Your session expires frequently
  • You're asked to log in multiple times per day
  • MFA is triggered every time you log in

Solutions

1. Understand session timeouts

The default session timeout is 4 hours. If you need a different timeout:

  1. Contact your organization's admin
  2. Admins can request custom session timeout policies
  3. Until self-service is available, contact Support: https://help.intellistack.com/hc/en-us/requests/new

2. Understand adaptive MFA

The system uses adaptive MFA, which means you won't be prompted for verification every time if:

  • You're logging in from a trusted device
  • You're in a familiar location
  • Your login pattern is consistent

If you're being asked for MFA repeatedly:

  • You may be using different devices or browsers
  • Your IP address or location may be changing
  • Consider setting up TOTP authentication in your profile for a more streamlined experience

3. Check browser settings

Ensure your browser isn't automatically clearing cookies:

  1. Check privacy settings in your browser
  2. Make sure cookies are allowed for intellistack.ai
  3. Disable "clear cookies on exit" if enabled
  4. Add intellistack.ai to your browser's allowed sites

4. Avoid using incognito/private browsing

Private browsing modes clear session data when closed, requiring you to log in again each time.

 

Additional Resources

Need More Help?

If none of these solutions resolve your issue:

  1. Submit a support request: https://help.intellistack.com/hc/en-us/requests/new
  2. Visit the help center: https://help.intellistack.com/hc/en-us
  3. Contact your Customer Success Manager

 

When Contacting Support

Please include:

  • Your email address and organization name
  • Which troubleshooting steps you've already tried
  • Any error messages you're seeing (screenshots are helpful)
  • The browser and device you're using
  • Approximate time when the issue started

 

Migration Information

The Streamline authentication upgrade occurred on November 25, 2025. If you're experiencing issues related to this migration, our support team will be happy to assist you.

For frequently asked questions about the authentication upgrade, visit our comprehensive FAQ: Streamline Login System Upgrade FAQ

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